MY ACCOUNT

How do I register?

To place an order, you first have to create an account. You can register with these simple steps:
Click on ‘Login’ on the top menu bar.

Sign in with your social media Id (Facebook or Instagram) or Fill up the mandatory details and click ‘Sign Up’.
Verify your email via the email link sent to you, and that’s it! You’re ready to start shopping and make your first purchase!

 

How do I manage my account?

You may click on your name on the top left corner to access to ‘My Account’. At ‘My Account’, you may update your account details (eg. Password, addresses, email address), or check on your order details.

 

I can’t log into my account.

There are several reasons why you may face problems logging into your account:
Make sure you login using the same email and password that you have registered with.If you have lost or forgotten your password, click on ‘forget password’ and you will be directed to a reset password page.If you still facing other problems logging to your account, our customer service is always there to assist you. You may contact our customer service via the ‘Contact Us’ form on our website or LIVE chat with us and we’ll assist you as soon as we can!

 


MY ORDER

How do I place an order?

You may browse for products or our recommendations through the various categories on our website or simply do a search using keywords if you already have something in mind.

Click on the product thumbnail to find out more details.
Select the number of quantity and click ‘Add to cart’ if you’d like to purchase.
You may continue shopping or click on ‘Check out’ once you are done with your selections.
Check on your items, quantity and prices in your shopping cart, to ensure they are correct, before proceed with checkout.
Select your preferred delivery method and, fill up the delivery and billing address.
Select your preferred payment mode and proceed with payment.
Once done, you have successfully placed an order and will receive an order acknowledgement email!

Order confirmation will be sent to your registered email as well, when your order has been processed.
Your order will be delivered to your delivery address in the next 2 working days.
To track on your order, you may check them via your ‘Order History’ in ‘My account’.

 

Can I change my order after it has been placed?

You may change your delivery address by contacting us via Contact Us or LIVE chat, before receiving our order confirmation email. Once you’ve receive an order confirmation email, your order has been processed and no further changes can be made. We’ll process your order quickly once we’ve receive your order, as we strive to deliver and get the items to you as soon as possible. Therefore, changes to your items (eg. Change of items, colour, quantity, size and etc) will not be allowed once the order has successfully put through. You may place in a new order if you’ll like to order additional items and delivery charges may imposed.

 

Can I cancel my order?

As your order will be processed immediately, you will not be able to cancel your order once you have confirmed payment. For more assistance, you may contact our customer service via ‘Contact Us’ form on our website, or via LIVE chat.

 


PRODUCT

How can I browse or find a product?

You may browse and find a product by categories and sub-categories in our website. You may also further narrow down the list of items by selecting the filters on the left navigation on each main/sub category page. If you already have a product in mind, you may simply type in the keyword in the search bar, which will direct you to a page containing the products related to your keyword. Alternatively, you may also add products into your wish list so that you can conveniently access to these products during your future visits!

 

How do I save products in my wish list?

If you haven’t quite made a decision on an item, don’t fret. You may add them in your wish list and create as many wish lists as you want. You may access your wish list after you’ve signed in, by clicking on ‘My Wish List’ on the top right bar.

 

What if the item I wanted/ordered, is out of stock?

We always try to ensure that the products in our store are always available and available stock count in our system is accurate. However, if the item you wanted is not in stock, you may click on ‘Notify me when available’ button (available at each product page) and we’ll send you an email once the items are back in stock. If you have placed an order with an out-of-stock item, our customer service will contact you to advise you on the next stock availability or process a refund for you.

 

 

PAYMENT

What are the available modes of payment?

You can place an order and choose to pay using any Credit/Debit cards, American Express or Internet Banking.

 

Is it secure to purchase products and pay using the above payment modes with Flaunt It online?

Yes, definitely! Flauntit.sg is secured with Secure Socket Layer (SSL), which encrypts all your personal information so that these information remains only with us. Other than that, to enhance security, we do not store your credit card information. Upon check out, you will be re-directed to our payment gateway provider secured site and also 3D secure site for one-time pin input, in order to complete the transaction successfully.

 

I am having trouble making payment with my credit card.

If you receive an error message related to credit/debit card failure, please double check that the 16 digit credit card number, expiry date and CVN code are inputted correctly. If you still receive an error message after validation and a second attempt, try making payment with an alternative card or internet banking. For further assistance on your card error, please contact the issued bank of your credit/debit card.

 

How do I use my coupon to offset my order?

Every e-coupon that you are entitled to, will be automatically stored into your account and ready for your redemption immediately, before expiry or promotion ends. As these are promotional coupons, they are non-transferrable.
To use the e-coupons, simply:
Add your items and proceed to checkout.
Login to your account if you have not done so.
Enter the coupon code that you’d like to redeem. Only 1 e-coupon can be use at one time and please note that any excess value of the e-coupon redeemed will not be refundable.
Lastly, select your preferred payment mode to proceed with the payment of the final payment balance.